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Managing Difficult Conversations
April 10, 2019 @ 11:00 am - 2:00 pm EDT
A seminar for MGH faculty with HMS academic appointments.
We all have conversations we avoid, such as raising a sensitive topic with our boss, colleagues or others.
The focus of the session will be on the structure of difficult conversations and the systematic errors we make when trying to discuss sensitive or emotional topics. In addition, it will explore the mental shifts that can help you change your difficult conversations into learning conversations.
Partners HealthCare System is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
Partners HealthCare System designates this live activity for a maximum of 3 AMA PRA Category 1 Credit(s)™ . Physicians should claim only the credit commensurate with the extent of their participation in the activity.