Active Listening for Effective Communication

In this two-hour session, participants learned some of the reasons why active listening is both challenging and exhausting and why mastering it is essential for communicating empathy and being persuasive with others. Participants learned the component micro-skills of active listening and had the chance to practice these skills and receive feedback in small groups through a guided skills-building exercise.

Bob Bordone, JD, is Senior Fellow at Harvard Law School and founder of the Harvard Negotiation and Mediation Clinical Program. He is an internationally-recognized expert on negotiation, difficult conversations, and managing conflict in situations where questions of emotion and identity run high. Bob has published in leading negotiation and dispute resolution journals and is also the author of several leading books on negotiation.