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Conflict Management and Feedback
December 16, 2020 @ 12:00 pm - 1:30 pm EST
Conflict Management and Feedback: A tool for growth and change (not a dreaded weapon)
This session focused on understanding the barriers to resolving conflict among health care team members and developing skills for using frame-based feedback as an effective way to resolve conflict. Participants worked together, applying the skill of using frame-based feedback to foster relationship building on all levels.
Jo Shapiro, MD, FACS, Associate Professor, Otolaryngology-Head and Neck Surgery, HMS; Senior Faculty for the Center for Medical Simulation in Boston; Consultant for the MGH Department of Anesthesia, Pain and Critical Care; and Founder, Brigham and Women’s Hospital Center for Professionalism and Peer Support