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LDP 4: Managing Conflict & Difficult Conversations (closed)
January 11, 2022 @ 4:00 pm - 6:00 pm EST
Session closed to LEADERSHIP DEVELOPMENT PROGRAM (LDP) FOR RESEARCHERS selected participants only.
This highly interactive 90-minute session provided participants with the opportunity to examine and build on their conflict resolution skills. They assessed their conflict style, considered what they may bring to conflict conversations that may help or hinder them and discuss what so often goes wrong. What are the fundamental skills that would help them to be effective? How can they prepare for a conflict conversation? Ultimately, in conflict situations, what can they influence?
Melissa Brodrick, MEd, Harvard Medical School Ombudsperson
Ms. Brodrick is the Ombudsperson for Harvard’s Medical School, Dental School and T.H. Chan School of Public Health. She has been working in the field of dispute resolution for several decades as a mediator, trainer, facilitator, and conflict coach. Melissa has worked with numerous institutions, health care organizations, Fortune 500 companies; state and federal agencies; and non-profit groups.